1. Introduction
Welcome to Ongea-Tek ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile app, web portal, and related cloud and edge services (collectively, the "Services"). By using OngeaTek, you agree to the terms of this Privacy Policy.
2. Information We Collect - Information You Provide
- Account information such as name, email address, phone number, and organization details.
- Authentication data like passwords or tokens for secure login.
- Configuration data including user and site settings, paging zones, preferences, and permissions.
- Audio and video uploads, including recordings, live streams, or other media transmitted through the platform.
3. Information We Collect - Automatically Collected
- Device and connection data: IP address, browser type, device identifiers, operating system, and network information.
- Usage data: logs, timestamps, pages viewed, and feature interactions.
- Location data (if enabled): GPS, Wi-Fi, or network-based geolocation for geofencing or access control.
4. Information We Collect - From Third Parties
- Authorized organizational administrators.
- Service providers such as AWS, Google Cloud, or SIP telephony systems.
- Integration partners like Q-SYS or Asterisk servers.
5. How We Use Information
- Provide, maintain, and improve our Services.
- Authenticate users and enforce access permissions.
- Support paging, zone management, and media playback.
- Detect and prevent fraud or unauthorized use.
- Communicate about updates, maintenance, and support.
- Comply with legal obligations and security requirements.
- Aggregate and anonymize data to improve performance and develop new features.
6. How We Share Information
- We do not sell or rent personal information.
- We may share data within your organization for authorized users or admins.
- We may share data with service providers that help operate our systems (for example AWS for hosting, Cognito for authentication).
- We may disclose data for legal reasons such as complying with court orders or preventing harm.
- We may share data in mergers or acquisitions where assets or ownership change.
- All third parties must agree to protect your data under similar privacy and security terms.
7. Data Retention
We retain data only as long as necessary for service operation, legal compliance, auditing, and backup. Once data is no longer required, it is securely deleted or anonymized.
8. Security
- Encrypted communication (HTTPS/TLS).
- Access controls and authentication.
- Regular audits and monitoring.
- Secure AWS infrastructure with IAM policies and region isolation.
- No system is completely secure, and we cannot guarantee absolute protection.
9. Your Choices and Rights
- Access or update your account information.
- Request deletion of personal data.
- Opt out of non-essential notifications.
- Manage location permissions through device settings.
- To exercise these rights, contact us at [Insert Contact Email].
10. Children's Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect personal information from minors. If we discover such data, we will delete it immediately.
11. International Data Transfers
If you access OngeaTek from outside the United States, your data may be processed and stored in the U.S. or other regions where our service providers operate.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any material changes will be communicated via email or in-app notice. Continued use of our Services after updates constitutes acceptance.
13. Contact Us
Ongea-Tek Privacy Team - privacy@ongeatek.com